Hands On is a nonprofit organization dedicated to providing accessible, inclusive arts experiences for Deaf audiences throughout New York City. Our mission is rooted in community, respect, and equitable access. All interactions with Hands On—whether in person, via ticketing or donations, by email, or through participation in our programs—are governed by the following Terms & Conditions.
Hands On exists to serve the Deaf community. As always, we will try to accommodate everyone who would like to attend our interpreted performances, but in situations with limited ticket availability, priority is always given to Deaf audience members.
This priority applies to ticket distribution, waitlists, and seating assignments, in coordination with our theater partners.
Hands On is committed to maintaining a safe, respectful, and welcoming environment for Deaf audiences, interpreters, staff, volunteers, donors, and theater partners.
Respectful Communication
All communication with Hands On—whether by email, phone, in person, online, or through donation or ticketing platforms—must be respectful. Abusive, harassing, discriminatory, or threatening behavior will not be tolerated.
Respect for Staff, Interpreters & Volunteers
Hands On staff, interpreters, community members, and volunteers must always be treated with courtesy. Disrespectful or aggressive behavior toward any member of our team may result in the loss of ticket access, the refusal of donations, or removal from future communications.
Consequences for Violations
Hands On may take any of the following actions at our sole discretion:
These actions may be taken in response to abusive, threatening, or inappropriate behavior in any context.
Service Eligibility
Hands On reserves the right to deny service, refuse ticket access, or cancel any ticket order if an individual engages in abusive, threatening, discriminatory, or disruptive behavior—whether in person, by email, or through any other form of communication.
Ticket Use
Cancellations by Hands On
Hands On may cancel or modify ticket reservations due to:
If Hands On cancels a reservation for reasons unrelated to conduct, we will issue Hands On Credit through our ticketing partner, Ludus, in accordance with our Refund & Credit Policy.
Refunds
Hands On does not issue refunds for ticket purchases.
Refunds may, at Hands On’s discretion, be offered on a case-by-case basis only as Hands On Credit through our ticketing partner, Ludus, by emailing us at info@handson.org.
Hands On Credit
Exchanges
For productions with multiple performance dates and times, Hands On may offer exchanges between performances, subject to availability. Exchanges must be requested by emailing info@handson.org no later than 72 hours before your originally scheduled performance date and time.
All donations support Hands On’s mission to provide accessible arts experiences for Deaf audiences, including interpreted performances, community resources, training, and organizational capacity-building.
All personal information collected through ticketing, donations, email communication, or website interactions is governed by the Hands On Privacy Policy.
This includes:
The Privacy Policy governs how this information is stored, used, and protected.
Hands On partners with several third‑party service providers to support ticketing, communications, and general website functionality. Each platform maintains its own independent privacy and data‑handling practices. Hands On does not control, manage, or assume responsibility for how these providers collect, store, or use personal information. Users are encouraged to review the applicable policies for each platform.
Hands On uses Ludus for ticketing, event registration, and related data‑processing services. Any personal information submitted through Ludus‑hosted pages — including ticketing sites, checkout forms, or account portals — is processed in accordance with Ludus’s own Privacy Policy and Data Rights Policy.
For more information about Ludus’s data practices, please refer to:
Hands On uses Constant Contact to manage email communications, mailing lists, and subscription forms. Personal information collected through Constant Contact‑hosted forms or email‑related features is processed according to Constant Contact’s Privacy Notice and Terms of Service. Hands On does not oversee or assume responsibility for Constant Contact’s independent data practices.
For more information about Constant Contact’s data practices, please refer to:
Hands On uses WordPress to host its website and to provide basic form functionality, including the “Contact Us” form. Information submitted through WordPress‑based forms is stored and processed according to WordPress’s own privacy and data‑handling policies. Hands On does not control WordPress’s independent data practices.
For more information about WordPress’s data practices, please refer to:
8. Acceptance of Terms
By purchasing tickets, requesting complimentary tickets, donating, contacting Hands On, or participating in our programs, you agree to these Terms & Conditions.