Terms and Conditions

Hands On Terms & Conditions

Hands On is a nonprofit organization dedicated to providing accessible, inclusive arts experiences for Deaf audiences throughout New York City. Our mission is rooted in community, respect, and equitable access. All interactions with Hands On—whether in person, via ticketing or donations, by email, or through participation in our programs—are governed by the following Terms & Conditions.

1. Mission & Community Priority

Hands On exists to serve the Deaf community. As always, we will try to accommodate everyone who would like to attend our interpreted performances, but in situations with limited ticket availability, priority is always given to Deaf audience members.

This priority applies to ticket distribution, waitlists, and seating assignments, in coordination with our theater partners.

2. Code of Conduct (Applies to Ticket Buyers, Donors, and All Community Members)

Hands On is committed to maintaining a safe, respectful, and welcoming environment for Deaf audiences, interpreters, staff, volunteers, donors, and theater partners.

Respectful Communication

All communication with Hands On—whether by email, phone, in person, online, or through donation or ticketing platforms—must be respectful. Abusive, harassing, discriminatory, or threatening behavior will not be tolerated.

Respect for Staff, Interpreters & Volunteers

Hands On staff, interpreters, community members, and volunteers must always be treated with courtesy. Disrespectful or aggressive behavior toward any member of our team may result in the loss of ticket access, the refusal of donations, or removal from future communications.

Consequences for Violations

Hands On may take any of the following actions at our sole discretion:

  • Written warning
  • Cancellation of ticket orders
  • Issuance or withholding of Hands On credit
  • Refusal or refund of donations
  • Temporary or permanent restriction from future ticket access
  • Removal from Hands On communications or mailing lists

These actions may be taken in response to abusive, threatening, or inappropriate behavior in any context.

3. Ticketing Terms & Conditions

Service Eligibility

Hands On reserves the right to deny service, refuse ticket access, or cancel any ticket order if an individual engages in abusive, threatening, discriminatory, or disruptive behavior—whether in person, by email, or through any other form of communication.

Ticket Use

  • Tickets may not be resold for profit.
  • Tickets may not be transferred in ways that violate venue policies.
  • Hands On is not responsible for lost or misplaced tickets.

Cancellations by Hands On

Hands On may cancel or modify ticket reservations due to:

  • Safety concerns
  • Venue or producer changes
  • Production or performance cancellations
  • Interpreter illness or emergency
  • Abusive or inappropriate behavior by the ticket holder

If Hands On cancels a reservation for reasons unrelated to conduct, we will issue Hands On Credit through our ticketing partner, Ludus, in accordance with our Refund & Credit Policy.

4. Refund, Cancellation & Credit Policy

Refunds

Hands On does not issue refunds for ticket purchases.
Refunds may, at Hands On’s discretion, be offered on a case-by-case basis only as Hands On Credit through our ticketing partner, Ludus.

Hands On Credit

  • Credit may be used toward a future ticket purchase or as a donation to Hands On.
  • Credit is valid for one (1) year from the date of issuance.
  • Credit applies only to the ticket cost, not to: 
    • Credit card processing fees
    • Convenience fees
    • Venueimposed fees

Exchanges

For productions with multiple performance dates and times, Hands On may offer exchanges between performances, subject to availability. Exchanges must be requested by emailing info@handson.org no later than 72 hours before your originally scheduled performance date and time.  

5. Use of Donations

All donations support Hands On’s mission to provide accessible arts experiences for Deaf audiences, including interpreted performances, community resources, training, and organizational capacity-building.

6. Privacy & Data Use

All personal information collected through ticketing, donations, email communication, or website interactions is governed by the Hands On Privacy Policy.(Link)
This includes:

  • Contact information
  • Payment information
  • Communication preferences
  • Ticketing and donation history

The Privacy Policy governs how this information is stored, used, and protected.

7. ThirdParty Platforms (Ludus)

Hands On uses Ludus as its ticketing and data-processing platform. Any personal information collected through the Ludus website, ticketing pages, or checkout forms is processed in accordance with Ludus’s Privacy Policy and Data Rights Policy. Hands On does not control or assume responsibility for Ludus’s independent data practices.

For information about how Ludus collects, stores, and uses personal data, please refer to: https://hello.ludus.com/privacy

https://handson.ludus.com/privacy

8. Acceptance of Terms

By purchasing tickets, donating, communicating with Hands On, or participating in our programs, you agree to these Terms & Conditions.